Q1. How do I order my Xbitu card?

1. To order an Xbitu card, you must first sign up for an account and complete the KYC (Know Your Customer) verification process.
2. Once your KYC is approved, you can apply for the card by submitting the required documents.

Q2. What documents are required to apply for the card?

You will need to submit the following:

• Proof of address (official document showing your residential address)
• Your full name in English
• Your address in English Make sure to fill in all required fields and submit the necessary documents to complete your card application.

Q3. How much does it cost to order the Xbitu card?

You can check the card application fee directly in the Xbitu Wallet app before submitting your application.

Q4. How long does it take for the card application to be approved?

After submitting your card application, approval typically takes around 48 hours.

Q5. How long does it take for the card to be delivered?

Once your card application is approved, the card will be delivered to you via EMS postal service. Delivery time may vary, but it usually takes 3 to 5 days, depending on the EMS postal situation.

Q6. How can I manage my Xbitu card after I receive it?

After receiving your Xbitu card, you can manage and track all card-related activities (such as top-ups, transactions, and card settings) through the Xbitu Wallet app.