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I sent money to the wrong address, is there a way to get it back?
Due to the decentralized nature of cryptocurrencies, it is essential to be very careful during the transaction creation process. Using the wrong network or sending funds to the wrong wallet address can result in the loss of funds.
I sent money to the wrong address, is there a way to get it back?
It is impossible to get a refund on the blockchain system. Please attach the transaction details so we can check the situation.
Is there a way to connect directly to customer support from within the app?
Yes, you can contact our customer support center directly from the app. You can contact customer support by following these steps: Click on the top left menu on the main screen. Select **'Get Support'**. Click **'Visit Customer Support'**. You can ...
I deposited coins to the wrong network/address. Can I recover them?
Please check if the withdrawal has been confirmed in your email. It may be under security review. If KYC verification is not completed, it may be restricted. Please contact customer service for further confirmation. Check the transaction ID (TXID) ...
Proof of Address Document Requirements
Xbitu accepts the following types of documents as proof of address, in line with Sumsub’s guidelines: Utility Bills: Recent utility bills, such as electricity, water, gas, or landline telephone bills, are acceptable. These must clearly show your ...