What should I do if I have a problem signing up?
Check the
input information:
Please check the email address, password, and personal information you entered
again.
Check that the email format and password specifications are correct.
Confirm Email Verification:
If you have not completed email verification, please request the email
verification link again or check your spam folder.
Contact Customer Support:
If the above steps do not work, please contact our Customer Support team to
describe your subscription issue in detail and ask for assistance.
Inquiries can be made through our customer support center via ticket or live
chat.
Our customer support team will help you resolve your issue quickly.
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What are the reasons why my account may be blocked after signing up?
Reasons why your account may be blocked after signing up: Incomplete KYC or submission of false information Suspicious activity detected Violation of Terms and Conditions Payment problem occurred Create duplicate account Misuse of Access API in ...
Is email verification required when signing up?
Email verification is required when signing up. After signing up, a verification email will be sent to the email address you provided, and you must complete email verification by clicking the link included in the email. This process is an important ...
When can I trade after signing up for an account?
After signing up and completing basic KYC verification, you can trade right away. Once KYC verification is complete, you can freely use all trading functions, including cryptocurrency trading, withdrawals, and deposits.
Do I need to set up two-step authentication (2FA) after signing up?
For account security, xbitu requires you to set up two-factor authentication (2FA) after signing up. 2FA prevents unauthorized access and keeps your assets safe.
Do I need to verify my phone number after signing up?
For security reasons, you will be asked to verify your phone number once when signing up. Phone number verification is a necessary procedure for account protection and safe transactions. After verification, you can use the service normally.