KYC Verification
Are there any features like iris, fingerprint, or facial recognition?
Currently, the xbitu app does not provide features such as iris recognition, but you can use fingerprint recognition and facial recognition to log in with your phone's biometric authentication instead of a password. After activating fingerprint or ...
Proof of address document requirements
The address proof document you submit must meet the following requirements: First Name, Last Name, and Address Match: The first name, last name, and address on your submitted documents must exactly match the information on file with your account. ...
: I am not receiving phone number verification. What should I do?
Check your phone number: Please double check that the phone number you entered is correct, including the country code. Check network status: Make sure your phone network is good and check if the number is not blocked or rejected. SMS reception ...
What is KYC?
KYC stands for **"Know Your Customer"**. It is a mandatory procedure for financial institutions, fintech companies, cryptocurrency exchanges, etc. to verify the identity of customers and prevent illegal activities such as money laundering and ...
What OTP authentication methods does provide?
xbitu supports additional security procedures when logging in to help keep your account safe. The configurable security options are: Google Authenticator: An app-based two-factor authentication (2FA) method that generates a six-digit, one-time code. ...
How do I recover my password if I lost it?
Password recovery is not possible, but you can reset your password via email. On the login screen, select the “Forgot your password?” option. Enter your registered email address. Click the password reset link sent to your email to set a new password. ...
How can I receive security alert notifications?
In xbitu, you can set up security warning notifications in the Preferences menu. After logging into your account, go to the Settings or Preferences menu. In the Notification Settings section, select the Security Alert notification option. Activate ...
Can I set up additional security procedures when logging in?
Can I set up additional security procedures when logging in? Yes, xbitu allows you to set up additional security measures when logging in. This will help to further protect your account. Configurable security procedures: Google Authenticator: ...
Can I open a corporate/business account in ?
If you are setting up an account for a business, organization, or corporation, this guide will walk you through the steps needed to open and verify your account.
If I don't log in for a certain period of time after signing up, will my account be deleted?
At xbitu, your account will not be deleted even if you do not log in for a certain period of time after signing up. Your assets and account information are kept safe, and you can log in at any time to continue using the service. However, for security ...
Why is KYC verification required?
KYC (Know Your Customer) verification is a necessary process to verify the user’s identity and provide a safe trading environment. It is a key process for compliance with anti-money laundering (AML) regulations, prevention of illegal activities, and ...
How do I check if my KYC verification has been approved?
How to check if your KYC verification has been approved: After logging in to your xbitu account, you can check your KYC verification status by following these steps: Go to your Account Settings or Profile section. You can check the current progress ...
How do I contact customer service when KYC verification is rejected?
How to contact customer service when KYC verification is rejected: After logging into the xbitu app, click the main menu at the top. Select "Get Support" or **"Customer Support"** from the menu. Click the “Submit a Ticket” option at the bottom of the ...
Can I re-apply for KYC verification?
If your KYC verification is rejected, you can re-apply by preparing the required documents and contacting the customer center.
Can I change my personal information after KYC verification?
If you would like to change your personal information, you may be asked to submit relevant documents and please contact our customer support team.
How long does it take to complete KYC verification?
KYC verification processing time may vary depending on the accuracy of submitted documents and the review process.
What is the maximum deposit limit that can be used without KYC verification?
Deposit limits without KYC verification may be limited, please refer to XBITU's Fees and Limits page for more details.
What services can I use without KYC verification?
Services available without KYC verification may be limited, please refer to XBITU's Terms of Use for more details.
Is a permanent resident card or driver's license sufficient for identification?
Is it possible to verify my identity with a permanent resident card or driver's license? Currently, xbitu supports the following identification documents: Passport Driver's License (ID card, etc.) Requirements for identity verification: The English ...
Who performs KYC services?
Currently, xbitu provides identity verification services in cooperation with two KYC professional companies, “Sumsub” and “Didit”. Both companies comply with international regulatory requirements and protect users’ personal information and assets ...
I keep getting rejected from Sumsub.
If your KYC verification continues to be rejected by Sumsub, please check the following: Accuracy of submitted documents: All information, including English name, address, and photo, must be accurate and clearly readable. Make sure your documents ...
What should I do if KYC verification fails?
Please check the accuracy and up-to-dateness of the submitted documents, and submit additional documents as needed. Additional documents submitted in English will be more easily approved.
Can I withdraw my KYC verification?
KYC verification cannot be withdrawn. If you wish to delete your account, please contact our customer support team.
Once I complete KYC verification, do I need to go through additional verification?
Once you complete KYC verification, no further verification is required. However, additional authentication may be requested if account information changes or for security reasons are required. However, basically, once you complete KYC verification, ...
What documents are required to complete KYC verification?
To complete KYC verification, you will need the following two documents: Identification (e.g. passport, driver's license, ID card, etc.) The English name and photo must be clearly visible. Proof of Residence (Proof of Address) The document must ...
What are the main reasons for KYC verification being rejected?
The main reasons for rejection include inconsistencies in submitted documents, unclear information, expired documents, and unclear photos.
The KYC name is incorrect.
Please provide us with your **re-submitted POA (Proof of Address)** along with your English name, and we will verify and change the information. To ensure accurate information submission, please prepare documents that match your English name and ...
I can't re-apply for KYC.
If the KYC procedure has already been completed You cannot re-apply for an account that has already completed KYC. In this case, please contact our Customer Support Team to check your KYC status and receive further guidance. Application failure due ...
KYC was rejected but I can't reapply
You need to receive the email and ID so that you can apply again.
KYC is incorrectly entered.
To correct incorrect information, please provide the information that needs to be corrected (e.g. name, address, etc.) and our customer support team will check whether it can be processed manually. Please submit the necessary information to our ...
KYC has not been passed for several days.
Please provide us with your registered email information again, and our customer support team will verify the information and check the KYC progress to help you resolve it quickly. You can get more detailed guidance by contacting our customer support ...
I keep getting rejected on Didit.
If your KYC verification continues to be rejected by Didit, please check the following: Accuracy of documents: Please make sure that your submitted English name, address, photo, etc. are written accurately. The name, address, and date of birth on ...
What are the reasons why my account may be blocked after signing up?
Reasons why your account may be blocked after signing up: Incomplete KYC or submission of false information Suspicious activity detected Violation of Terms and Conditions Payment problem occurred Create duplicate account Misuse of Access API in ...
What services can I use without KYC verification after signing up?
All services are available after KYC verification. You must complete the KYC (Customer Identity Verification) process to access all services, including cryptocurrency trading, withdrawals, and staking. Therefore, after completing KYC verification, ...
What should I do if I have a problem signing up?
Check the input information: Please check the email address, password, and personal information you entered again. Check that the email format and password specifications are correct. Confirm Email Verification: If you have not completed email ...
Is email verification required when signing up?
Email verification is required when signing up. After signing up, a verification email will be sent to the email address you provided, and you must complete email verification by clicking the link included in the email. This process is an important ...
How to verify your identity
Xbitu Verification - How to Verify Your Identity Here’s a quick guide to help you through the identity verification process: Enter your personal details, including your name and address. Complete your ID verification by scanning your identification ...
Proof of Address Document Requirements
Xbitu accepts the following types of documents as proof of address, in line with Sumsub’s guidelines: Utility Bills: Recent utility bills, such as electricity, water, gas, or landline telephone bills, are acceptable. These must clearly show your ...
What is KYC in Xbitu?
KYC, or “Know Your Customer,” is a process used in Xbitu to verify the identity of users. This step is crucial to comply with regulatory requirements and ensure the security and integrity of the platform. When a user creates an account on Xbitu, they ...
Why KYC Verification is Required?
KYC (Know Your Customer) verification is a mandatory process that xbitu and other financial institutions require to ensure the security and integrity of their services. Here’s why KYC verification is essential: Regulatory Compliance: xbitu operates ...