What happens to my cryptocurrencies when the service ends?
Your valuable assets will be refunded safely and
promptly in sequence according to xbitu’s policy. If the service is terminated,
we will provide you with a detailed notice in advance to inform you of the
refund schedule and procedure.
Refunds will be made to the wallet address or fiat currency account registered
by the customer, and will be processed safely in stages depending on the type
of cryptocurrency and network conditions. All information on fees and
procedures that may occur during the refund process will be transparently
provided, and customized support will be provided through the customer support
team if necessary.
xbitu thoroughly protects your assets and personal information even during the
refund process through a Fireblocks-based security system and AWS data
protection system.