What should I do if I lose my card?
If you lose your card, you can BLOCK it by logging
into the app and going to the card menu. After that, apply for an additional
card and receive it, then contact the customer service center and we will
transfer your balance to the new card.
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What is a card?
If you lose your card, you can BLOCK it by logging into the app and going to the card menu. After that, apply for an additional card and receive it, then contact the customer service center and we will transfer your balance to the new card.
Can I get compensation if I lose my assets?
Whether or not you will be compensated for lost assets may vary depending on your circumstances. Compensation will be assessed on an individual basis based on the nature of the transaction, compliance with security procedures, and the provisions of ...
Where can I view the card details for my card?
You can check the details by touching the card in the app menu card field.
How to activate Crypto Card?
After receiving the card: Check the card information on the Crypto Card you received. After logging in to the xbitu app, go to the personal card registration section. Enter card information: Enter the card number, expiration date, CVV code, etc. ...
Who can order a card?
You can order the card yourself using your own account. This is a policy to protect customer personal information and asset security, and orders cannot be placed under someone else's name. When ordering a card, **Know Your Customer (KYC)** must be ...