Can I get compensation if I lose my assets?

Can I get compensation if I lose my assets?

Whether or not you will be compensated for lost assets may vary depending on your circumstances.
Compensation will be assessed on an individual basis based on the nature of the transaction, compliance with security procedures, and the provisions of the Terms of Use.

For example, assets are often safely protected when security measures are followed or anti-hacking systems are in place. However, loss of assets due to user negligence or insufficient security settings may not be covered by compensation.

    • Related Articles

    • What should I do if I lose my card?

      If you lose your card, you can BLOCK it by logging into the app and going to the card menu. After that, apply for an additional card and receive it, then contact the customer service center and we will transfer your balance to the new card.

    • Supported crypto assets

      Here is the list of all crypto currently supported by Xbitu Important: Only transfer supported cryptocurrency assets via the respective blockchain networks supported by Xbitu. Transferring unsupported assets to your xbitu account may result in ...

    • How to deposit crypto assets?

      How to Transfer Crypto to Your Xbitu Account Transferring crypto into your Xbitu account is a simple process that ensures you can manage your crypto assets easily. Please follow the steps below to deposit your chosen crypto into your Xbitu wallet. ...

    • I sent money to the wrong address, is there a way to get it back?

      It is impossible to get a refund on the blockchain system. Please attach the transaction details so we can check the situation.

    • I sent funds to the wrong address, is there a way to get them back?

      Due to the decentralized nature of cryptocurrency, it’s essential to be extremely cautious during the transaction creation process. Using the wrong network or sending funds to an incorrect wallet address may result in the loss of funds. Therefore, we ...