How is customer data protected?
xbitu uses the highest level of security system
based on AWS to safely protect customer data. AWS services protect customer
personal information and transaction data through encryption and various
security features, and manage assets and data with enhanced security through
the Fireblocks-based security system.
Additionally, we use additional security measures such as **2-Step Verification
(2FA)** to ensure that your account access and transactions are safe.
xbitu actively implements the latest security technologies and compliance
regulations to protect all of our customers' data.
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Is transaction data encrypted?
All transaction data is encrypted and transmitted on xbitu. Using SSL/TLS encryption protocols, users' transaction history and personal information are safely protected and protected from external attacks. Additionally, we utilize AWS-based security ...
Is the anonymity of transaction data guaranteed?
Anonymity of transaction data is guaranteed on xbitu. The platform places the highest priority on protecting customer personal information and security, safely processing transaction data and thoroughly managing it to ensure that it is not disclosed ...
Is customer support available 24 hours a day?
xbitu's customer support is available 24 hours a day, 7 days a week. You can contact our customer support team at any time for assistance.
How do I contact customer support through the XBITU app?
Please contact us by clicking the menu on the top left of the main screen, selecting Get Support, clicking Visit Customer Center, and then submitting a ticket at the bottom.
What is the expected wait time when receiving customer support?
Please allow at least 5 minutes for a response from our customer support team. Waiting times may vary depending on inquiry volume and complexity of requests being processed. To ensure quick processing, it is recommended that you write your inquiry ...