My transaction is taking too long. What should I do?
What to do when a transaction takes too long:
Check Transaction Status: Check the status in the transaction history and check
the processing status by looking up the transaction hash (TxID) in a blockchain
explorer.
Check network status: Delays may occur due to congestion on the blockchain
network, so check the traffic status of the network you are using.
Check your fees: Your transaction may be delayed due to a low gas fee setting.
Trying again with a higher fee may help.
Make sure you use the correct network: Make sure you select the correct network
when sending or trading. Selecting the wrong network can cause processing
delays.
Check for Security Review: Some transactions may require additional review for
security reasons. This may be an automated review by xbitu’s Fireblocks-based
security system.
Contact Customer Support: If the above methods do not work, please contact
xbitu customer support for assistance by providing the transaction details.
Related Articles
My transaction is taking too long. What should I do?
Please check network status, fees, network selection, and contact customer support if necessary.
My transaction takes too long. What should I do?
Occasionally, transaction times may take longer than usual. This delay can occur for several reasons, including: Blockchain network overload: High transaction volume can cause congestion, leading to slower confirmation times. DDoS attacks on the ...
How do I cancel my transaction?
In general, crypto transactions cannot be canceled. Since cryptocurrency transactions are based on blockchain technology, once a transaction is recorded on the blockchain, it cannot be changed or reversed. This means that once the transaction is ...
Is transaction data encrypted?
All transaction data is encrypted and transmitted on xbitu. Using SSL/TLS encryption protocols, users' transaction history and personal information are safely protected and protected from external attacks. Additionally, we utilize AWS-based security ...
What happens if I don't use my account for a long period of time?
You can use it later even if you haven't used it for a long time. The policy may change later.