My transaction is taking too long. What should I do?

My transaction is taking too long. What should I do?

What to do when a transaction takes too long:

Check Transaction Status: Check the status in the transaction history and check the processing status by looking up the transaction hash (TxID) in a blockchain explorer.

Check network status: Delays may occur due to congestion on the blockchain network, so check the traffic status of the network you are using.

Check your fees: Your transaction may be delayed due to a low gas fee setting. Trying again with a higher fee may help.

Make sure you use the correct network: Make sure you select the correct network when sending or trading. Selecting the wrong network can cause processing delays.

Check for Security Review: Some transactions may require additional review for security reasons. This may be an automated review by xbitu’s Fireblocks-based security system.

Contact Customer Support: If the above methods do not work, please contact xbitu customer support for assistance by providing the transaction details.
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