Withdrawal
I deposited coins to the wrong network/address. Can I recover them?
Please check if the withdrawal has been confirmed in your email. It may be under security review. If KYC verification is not completed, it may be restricted. Please contact customer service for further confirmation. Check the transaction ID (TXID) ...
Is blockchain confirmation required when withdrawing?
For coins traded on Xbitu, deposits and withdrawals are free. For coins not traded on Xbitu, deposits and withdrawals are not possible.
My withdrawal request is on hold. How do I fix this?
If your withdrawal request is on hold, you can resolve the issue by: Check withdrawal limits and policies, check account verification status, or contact customer support.
Where can I check the withdrawal status?
You can check the withdrawal status by checking the transaction history in your wallet. You can check the status of currently processed or completed transactions in real time by checking the withdrawal history in the Wallet menu.
What is the minimum cryptocurrency amount that can be withdrawn?
The minimum withdrawal amount is 5 USD. In other words, withdrawal is only possible if the value of the cryptocurrency you want to withdraw is 5 USD or more. This standard is based on the amount converted to fiat currency and may take into account ...
I sent money to the wrong address, is there a way to get it back?
Due to the decentralized nature of cryptocurrencies, it is essential to be very careful during the transaction creation process. Using the wrong network or sending funds to the wrong wallet address can result in the loss of funds.
What are the deposit and withdrawal limits?
You need to check the blockchain network. If there is no problem after that but the deposit is delayed, please leave an inquiry to the customer center.
Where can I check my deposit/withdrawal status?
You can check it in your main wallet. Log in to your main wallet. Select the coin you want to check. You can check the deposit/withdrawal status in the transaction history. You can check your deposit and withdrawal history in real time here.
Is there a possibility of slippage (price fluctuation) when trading coins on ?
It is applied differently depending on KYC verification and VIP level, and can be checked in account settings.
Is it possible to cancel a withdrawal?
Withdrawal requests on xbitu generally cannot be cancelled once submitted due to the nature of blockchain processing. However, cancellation is possible in the following exceptional cases: Withdrawals from xbitu can only be cancelled via customer ...
Are there any specific cryptocurrencies that have deposit and withdrawal restrictions?
All cryptocurrencies handled by xbitu can be deposited and withdrawn. However, deposits and withdrawals are restricted for cryptocurrencies that we do not handle. A list of supported cryptocurrencies and whether deposits and withdrawals are possible ...
Is it free to send crypto to you friends on xbitu?
Currently, Xbitu charges standard transaction fees for sending cryptocurrency to friends. However, we are actively working on introducing a fee-free service for such transfers in the near future. For the most up-to-date information on fees and ...
How do I withdraw the crypto assets I have stored at Xbitu?
This guide will walk you through the process of withdrawing crypto from your Xbitu wallet. Follow the steps carefully to ensure a smooth and successful transaction. Step-by-Step Withdrawal Process: 1. Navigate to the Wallet Section: Open the Xbitu ...
Where can I check the status of my withdrawal?
You can easily monitor the status of your withdrawal directly within the Xbitu app. Here’s how to check it: Log in to Your Xbitu Account: Open the Xbitu app on your device and sign in with your credentials. Navigate to the Transactions Section: Once ...
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