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Is email verification required when signing up?
Email verification is required when signing up. After signing up, a verification email will be sent to the email address you provided, and you must complete email verification by clicking the link included in the email. This process is an important ...
How to verify your identity
Xbitu Verification - How to Verify Your Identity Here’s a quick guide to help you through the identity verification process: Enter your personal details, including your name and address. Complete your ID verification by scanning your identification ...
I deposited coins to the wrong network/address. Can I recover them?
Please check if the withdrawal has been confirmed in your email. It may be under security review. If KYC verification is not completed, it may be restricted. Please contact customer service for further confirmation. Check the transaction ID (TXID) ...
Proof of address document requirements
The address proof document you submit must meet the following requirements: First Name, Last Name, and Address Match: The first name, last name, and address on your submitted documents must exactly match the information on file with your account. ...
I sent funds to the wrong address, is there a way to get them back?
Due to the decentralized nature of cryptocurrency, it’s essential to be extremely cautious during the transaction creation process. Using the wrong network or sending funds to an incorrect wallet address may result in the loss of funds. Therefore, we ...