What are the main reasons for KYC verification being rejected?

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• How do I contact customer service when KYC verification is rejected?

  How to contact customer service when KYC verification is rejected: After logging into the xbitu app, click the main menu at the top. Select "Get Support" or **"Customer Support"** from the menu. Click the “Submit a Ticket” option at the bottom of the ...

• Can I re-apply for KYC verification?

  If your KYC verification is rejected, you can re-apply by preparing the required documents and contacting the customer center.

• I keep getting rejected from Sumsub.

  If your KYC verification continues to be rejected by Sumsub, please check the following: Accuracy of submitted documents: All information, including English name, address, and photo, must be accurate and clearly readable. Make sure your documents ...

• I keep getting rejected on Didit.

  If your KYC verification continues to be rejected by Didit, please check the following: Accuracy of documents: Please make sure that your submitted English name, address, photo, etc. are written accurately. The name, address, and date of birth on ...

• Once I complete KYC verification, do I need to go through additional verification?

  Once you complete KYC verification, no further verification is required. However, additional authentication may be requested if account information changes or for security reasons are required. However, basically, once you complete KYC verification, ...