About Xbitu
What happens to my cryptocurrencies when the service ends?
Your valuable assets will be refunded safely and promptly in sequence according to xbitu’s policy. If the service is terminated, we will provide you with a detailed notice in advance to inform you of the refund schedule and procedure. Refunds will be ...
Do I need to file a tax return if I use xbitu?
Currently, tax reporting is not required on xbitu. However, tax regulations for cryptocurrency transactions may vary depending on the country or region you reside in. In some countries, tax reporting for cryptocurrency transactions may be mandatory, ...
Do you have insurance against hacking?
xbitu has a strong security system to prevent hacking. The platform safely protects customers' assets and information with a Fireblocks-based security system and AWS data protection services. Currently, xbitu does not provide insurance against ...
Are you affiliated with any financial institutions?
Depending on the tax laws in your country of residence, you may be required to report cryptocurrency transactions and profits.
Missing cryptocurrency deposit
To track a missing cryptocurrency deposit, you will need to provide information about the transaction. Please provide our customer support team with the transaction hash (TxID), the cryptocurrency type you deposited, the deposit amount, and the ...
I tried to verify my account but got an error. What should I do?
Please provide information about the error, check for updates, and provide your subscriber email. We will check.
How do I contact customer support through the XBITU app?
Please contact us by clicking the menu on the top left of the main screen, selecting Get Support, clicking Visit Customer Center, and then submitting a ticket at the bottom.
Why choose Xbitu?
Xbitu is more than just a cryptocurrency platform; it’s a comprehensive solution designed to make managing and utilizing digital assets easier and more secure. Here’s why Xbitu stands out: All-in-One Platform Xbitu integrates a wide range of services ...
What is Xbitu?
Xbitu is a comprehensive cryptocurrency platform designed to meet the growing demand for secure, user-friendly financial services in the cryptocurrency market. By integrating a range of services—such as a digital wallet, lending and borrowing, ...
How to submit a complaint?
If you have any issues or concerns and would like to submit a complaint, you have several options to reach out to us: Email Support: You can contact our support team directly by sending an email to [info@xbitu.com]. Please provide detailed ...
Popular Articles
What is a fixed rate Swap?
When you choose to create a fixed rate Swap, the Swap service will temporarily lock in the current Swap rate, providing a buffer against market volatility. This means that, regardless of any fluctuations in the market during the processing time, ...
Can I open a corporate/business account with Xbitu?
If you’re setting up an account for a business, organization, or corporation, this guide will walk you through the steps required to open and verify your account. 1. Download the Xbitu App • Download the Xbitu app from the App Store or Google Play. • ...
How do I manage my notifications?
This document will guide you through the process of managing your notification settings within the app, ensuring you stay informed about important activities related to your cryptocurrency wallet, transactions, and other updates. Open the Xbitu ...
Create a Xbitu account
To have access to your account on the go, you can also download the Xbitu app available on Apple App Store and Google Play. To create a personal Xbitu account through Xbitu App, please follow the steps described below. Step 1: Launch the App Open the ...
How can I change the language of the mobile app?
Currently, our clients can choose between the following languages English Español (Spanish) हिंदी (Hindi) 中文 (Chinese) 日本語 (Japanese) Polski (Polish) Português (Portuguese) ภาษาไทย (Thai) Türkçe (Turkish) 1. Tap on My Profile from the top left corner ...