KYC was rejected but I can't reapply

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• How do I contact customer service when KYC verification is rejected?

  How to contact customer service when KYC verification is rejected: After logging into the xbitu app, click the main menu at the top. Select "Get Support" or **"Customer Support"** from the menu. Click the “Submit a Ticket” option at the bottom of the ...

• I keep getting rejected from Sumsub.

  If your KYC verification continues to be rejected by Sumsub, please check the following: Accuracy of submitted documents: All information, including English name, address, and photo, must be accurate and clearly readable. Make sure your documents ...

• I keep getting rejected on Didit.

  If your KYC verification continues to be rejected by Didit, please check the following: Accuracy of documents: Please make sure that your submitted English name, address, photo, etc. are written accurately. The name, address, and date of birth on ...

• Can I re-apply for KYC verification?

  If your KYC verification is rejected, you can re-apply by preparing the required documents and contacting the customer center.

• I can't re-apply for KYC.

  If the KYC procedure has already been completed You cannot re-apply for an account that has already completed KYC. In this case, please contact our Customer Support Team to check your KYC status and receive further guidance. Application failure due ...