Xbitu Card
Where can I view the card details for my card?
You can check the details by touching the card in the app menu card field.
Where can I find the PIN code for my card?
You can change your PIN code in the app menu card field.
Do you have both a credit card and a check card?
The cards currently provided by xbitu are operated as check cards. Check cards are a safe and efficient payment method that allows you to manage your assets in real time, with the amount immediately deducted from your linked account balance when ...
How do I recharge my card?
Select the Card section from the main menu, click on the desired card, select the Top-Up button, enter the amount and confirm to complete the recharge.
What is the card usage limit?
The current card usage limits are as follows: Single transaction limit: 50,000 won Daily total usage limit: 500,000 won Payments and withdrawals are possible within this limit, and transactions exceeding the limit will not be processed. For ...
How do I check my card usage history?
Go to the bottom card menu. Select the Transactions section at the bottom to view your card's usage history. Here you can view your card's recent transaction history and details.
What are the card's security features?
It has the same security features as a regular card, such as card name nondisclosure and CVV code.
How do I top up my card wallet?
You can top up by transferring cryptocurrency from your XBITU personal wallet to your XBITU card wallet.
Do I need KYC verification to use the card wallet?
Yes, KYC (Know Your Customer) is required to use the card wallet. This procedure is necessary to verify your identity through KYC verification and provide a safe trading environment. Once you complete KYC verification, you can safely use your card ...
Can I pay directly from my card wallet?
Direct payments are currently not possible through card wallets. Card wallets are primarily used to convert cryptocurrencies into fiat currency to support card payments. Therefore, to make a payment via card wallet, you must first top up your card ...
What is the difference between a card and a regular credit card?
We provide check and debit card services.
How much is the card fee?
Typically, a fee of 0.3% per transaction is charged, but this may vary slightly depending on national laws.
What should I do if I lose my card?
If you lose your card, you can BLOCK it by logging into the app and going to the card menu. After that, apply for an additional card and receive it, then contact the customer service center and we will transfer your balance to the new card.
I was issued a card, but I haven't received it yet
Cards are shipped via EMS, and shipping times may vary depending on the country. If you provide us with your membership information, we will check with the delivery company and respond to you. You can contact our Customer Support team to check the ...
Can I transfer my card to someone else?
It cannot be transferred to another person. We cannot resolve any problems that may arise after transferring it to another person.
Can I link my card to Apple Pay or Google Pay?
Mastercard is compatible with Apple Pay and **Google Pay**. This makes mobile payments easy to use and allows payments to be made directly from the device. You can link your card through the Add Card option in the Apple Pay or Google Pay app.
Can I send money using a card?
Credit Card: Payment is made on the payment date after use. XBITU CARD: Only the amount of cryptocurrency charged can be used.
Can I send money using a card?
The cards provided by xbitu allow for regular payments within the amount limit. You can make recurring payments within the amount limit set on your card, which will automatically make monthly or periodic payments. When setting up recurring payments, ...
Can I make regular payments by credit card?
The cards provided by xbitu allow for regular payments within the amount limit. You can make recurring payments within the amount limit set on your card, which will automatically make monthly or periodic payments. When setting up recurring payments, ...
What is a card?
If you lose your card, you can BLOCK it by logging into the app and going to the card menu. After that, apply for an additional card and receive it, then contact the customer service center and we will transfer your balance to the new card.
In which countries can the card be used?
There are currently no country restrictions, but if it is not available, please contact the customer center.
What do I do when my card expires?
When your card expires, you can apply for an additional card through the inquiry window, receive it, and then contact the customer service center to transfer the balance to the new card.
How do I activate my card?
KYC verification completed: Card activation is only possible after completing KYC verification. Card issuance will be made only after your identity is verified through KYC verification. Activation after card issuance: After receiving your card, ...
What is the withdrawal limit?
Currently, there are no separate restrictions on withdrawal limits on xbitu. Users can withdraw their assets freely, and routine withdrawal requests are usually processed quickly. However, for withdrawal requests exceeding USD 10,000, security ...
How much is the withdrawal fee?
Withdrawal fees may vary depending on the cryptocurrency type and network conditions. Typically, fees incurred on cryptocurrency networks are not fixed and can fluctuate depending on network congestion and transaction volume.
Does the wallet support multi-chain?
When you apply for a card through the XBITU app and receive the card, a wallet will be created.
Can I swap tokens in my wallet?
Yes, you can use the swap function between cryptocurrencies supported by XBITU.
Can I manage my private keys in my wallet?
No, XBITU is a centralized platform, so we do not directly manage your private keys
Is it free to send cryptocurrency to a friend?
Currently, Xbitu charges a standard transaction fee when sending cryptocurrency to a friend. However, we are actively working to introduce a fee-free service for these transfers in the near future. Please refer to the announcements within the Xbitu ...
What types of cards do you offer?
xbitu offers a variety of card types: Visa Card MasterCard Virtual MasterCard These cards are connected to a global payment network and can be used for both offline and online payments. For virtual cards, they can only be used online via the digital ...
Can I get a physical card?
You can receive a physical card by paying the production and shipping costs. To receive a card, you must complete the request process and pay for production and shipping costs. After that, the card will be delivered, and once delivery is complete, ...
Can I use the physical card abroad?
The physical card can be used overseas. This card is connected to global payment networks such as Visa or MasterCard, allowing payments and withdrawals in most countries around the world. However, foreign exchange fees or ATM withdrawal fees may ...
Visa Card Fees and Limits
Fees may vary depending on the coin and network being withdrawn, and can be checked on the withdrawal page.
Who can order a card?
You can order the card yourself using your own account. This is a policy to protect customer personal information and asset security, and orders cannot be placed under someone else's name. When ordering a card, **Know Your Customer (KYC)** must be ...
My card hasn't arrived yet. What should I do?
Since the card is sent via international postal service, delivery may take some time depending on the region and postal service situation. International shipping can usually take several weeks, and additional time may be required due to customs ...
My card is about to expire. What should I do?
If you pay the card shipping fee separately, we will send you a card in your name.
How to activate Crypto Card?
After receiving the card: Check the card information on the Crypto Card you received. After logging in to the xbitu app, go to the personal card registration section. Enter card information: Enter the card number, expiration date, CVV code, etc. ...
How much is the fee for using CARD?
A fee of 0.3% is charged on average for each card use, and may vary depending on the payment country.
How much is the fee when withdrawing money from an ATM using a CARD?
When withdrawing money from an ATM using a xbitu card, the average fee is around 3%, but it may vary by country and machine.
What should I do if my card is swallowed by an ATM?
If your card is swallowed at an ATM, you should immediately report it by calling the number provided around the ATM or the bank in charge displayed on the ATM. After you report it, the bank will retrieve your card and guide you through the necessary ...
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