About Xbitu
Is there live chat support?
xbitu offers live chat support. Communicate with our customer support team in real time to quickly resolve issues or ask questions. Live chat is available on our website or in the customer support section within the app.
Is customer support available 24 hours a day?
xbitu's customer support is available 24 hours a day, 7 days a week. You can contact our customer support team at any time for assistance.
Do you have any services for corporate customers?
We provide fee caps, card issuance limits, card restriction limits, and customized services for corporate customers
Where can I find the latest announcements?
You can check the latest announcements by selecting Notifications > Latest Announcements from the top left menu. Here you can find the latest announcements and important updates from xbitu in real time.
What is the expected wait time when receiving customer support?
Please allow at least 5 minutes for a response from our customer support team. Waiting times may vary depending on inquiry volume and complexity of requests being processed. To ensure quick processing, it is recommended that you write your inquiry ...
Does customer support support multiple languages?
English Spanish (Spanish), Hindi (Hindi), China (Chinese), Japan (Japanese), Polski (Polish), Portuguese (Portuguese), Thai (Thai), Turkic (Turkish)
Is the latest app version available in my country?
All countries outside of the country restrictions of the Apple Store and Play Store are available.
I sent money to the wrong address, is there a way to get it back?
It is impossible to get a refund on the blockchain system. Please attach the transaction details so we can check the situation.
Where can I check the Terms of Use?
You can check the terms of use on the main site and when signing up.
I did not receive the confirmation email to verify my email address.
Please check your spam mailbox. It usually takes 2-5 minutes.
What are the benefits of using it?
It is available in multiple countries at a low cost and is easy to charge.
Is transaction data encrypted?
All transaction data is encrypted and transmitted on xbitu. Using SSL/TLS encryption protocols, users' transaction history and personal information are safely protected and protected from external attacks. Additionally, we utilize AWS-based security ...
Are there any countries that are not supported?
xbitu may not provide service to some countries and regions. This may be restricted due to legal regulations, policies, or security reasons in that country. The exact list of supported countries and restrictions can be found on the official xbitu ...
What security protocols does it provide?
xbitu provides various security protocols to protect customers’ assets and personal information: Fireblocks Security System: Provides advanced encryption and multi-signature capabilities to ensure secure storage and transmission of digital assets. ...
What legal documents are provided by?
We recommend that you consult with a relevant legal professional and contact XBITU Customer Support.
Can I get compensation if I lose my assets?
Whether or not you will be compensated for lost assets may vary depending on your circumstances. Compensation will be assessed on an individual basis based on the nature of the transaction, compliance with security procedures, and the provisions of ...
Are you compliant with Anti-Money Laundering (AML) regulations?
xbitu is fully compliant with Anti-Money Laundering (AML) regulations. xbitu verifies the identity of its customers through KYC (Know Your Customer) procedures and monitors suspicious transactions to prevent activities related to illegal money ...
How to prevent illegal transactions?
xbitu prevents illegal transactions through several security and compliance procedures: KYC (Know Your Customer) Procedure: All users are required to verify their identity through KYC procedures to avoid submitting false information. This is the ...
How is customer data protected?
xbitu uses the highest level of security system based on AWS to safely protect customer data. AWS services protect customer personal information and transaction data through encryption and various security features, and manage assets and data with ...
Is the anonymity of transaction data guaranteed?
Anonymity of transaction data is guaranteed on xbitu. The platform places the highest priority on protecting customer personal information and security, safely processing transaction data and thoroughly managing it to ensure that it is not disclosed ...
Do you share personal information with third parties?
xbitu does not share your personal information with any third parties. Your personal information is strictly protected and managed safely in accordance with xbitu's security policy, except in cases where there are legal requirements or contractual ...
Does support ICO (Initial Coin Offering)?
Currently not supported. It will be updated in the future.
What operating systems does the app support?
The xbitu app supports iOS and Android operating systems. So, you can download and use the app on your iPhone and Android smartphone. Apps for each operating system can be downloaded from the App Store or Google Play Store.
Where can I check for changes whenever the app is updated?
You can check for app updates in the App Store (iOS) or Google Play Store (Android). The update page details the changes along with version information.
Why do I get logged out frequently when I run the app?
For security reasons, we need to reconnect based on IP address and elapsed time.
Do I get a discount on my fees if I use the app?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
How do I set up push notifications in the app?
Click the menu at the top left. Select the Notification option. You can control real-time notifications in the notification settings and choose the type of notification you want to set. This way, you can conveniently manage in-app notifications and ...
How do I set a price alarm for a specific coin in the app?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
How do I automate specific functions in the app?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
Can I use biometric login (fingerprint, facial recognition) in the app?
The xbitu app allows you to enable biometric login using fingerprint or facial recognition via your phone's features. This allows you to log in quickly and securely using your fingerprint or facial recognition without entering a password. This ...
Does the app support dark mode?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
Does the app support multi-signature (Multi-Sig) functionality?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
Does the app provide multi-account switching functionality?
Currently, multi-account switching is not supported. However, this feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
Is there a way to connect directly to customer support from within the app?
Yes, you can contact our customer support center directly from the app. You can contact customer support by following these steps: Click on the top left menu on the main screen. Select **'Get Support'**. Click **'Visit Customer Support'**. You can ...
Can I integrate an external API connected to an exchange into the app?
This feature will be added in a future update. We will provide more detailed information about additional features through an official announcement.
How do I check my transaction history in the app?
Go to the bottom card menu. Select the Transactions section at the bottom to view your card's usage history. Here you can view your card's recent transaction history and details.
Can I download my transaction history as a CSV file from the app?
Currently, the xbitu app does not support the ability to download transaction history as a CSV file. However, this feature will be added in a future update.
How do I check for changes when updating the app?
Click the menu at the top left. You can check for updates in the Updates section or the Notifications section. Here you can see the changes and new features in the latest version.
Cryptocurrency deposit processing time (blockchain confirmation)
Typically, cryptocurrency deposits are confirmed on the blockchain within 2-3 minutes. However, processing time may vary slightly depending on network congestion, fee settings, and blockchain type (Bitcoin, Ethereum, etc.). The exact transaction ...
What should I do if a legal issue arises while trading cryptocurrency?
Keep records immediately when problems occur. Keep all documents, emails, transaction history, and communication records related to your transactions safe. This information can be used as important evidence in legal proceedings. Contact Customer ...
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